Lyft: New Driver App
As Lyft grew, so did the app. Eventually, we needed two — the original for passengers and a new app for drivers. To seamlessly transition drivers to the new app, strong communication and customer support were essential.
My Involvement
Communicated potential pain points to project team during app development
Partnered with a cross-functional and diverse team at Lyft
Developed customer support communication plan that was repurposed many times for subsequent launches
Wrote and organized public-facing help center and internal associate content